NOW HIRING

Patient Care Coach

Angel Animal Hospital | Springfield, Missouri
Role Type
Client-facing • Education, care guidance & advocacy
Compensation
$15/hour in training, then production-based
Schedule
Full-time or part-time • No emergency shifts
Experience
Sales or client-facing experience preferred; veterinary experience a plus, not required

Are you a people-person who builds trust easily and loves helping others make confident decisions?

Angel Animal Hospital is looking for an outgoing, trustworthy, and compassionate Patient Care Coach to join our growing team.

This client-facing role is ideal for someone with sales or client-facing experience who believes in education, advocacy, and honest communication, not pressure tactics. You'll serve as a trusted guide for our clients: walking pet owners through care options, strengthening relationships, ensuring every patient receives the care they need, and advocating for the best possible outcomes for their pets.

Our newly remodeled hospital features two specialized departments: traditional veterinary medicine and holistic/integrative care, including acupuncture, chiropractic services, and advanced therapies, giving you the opportunity to support truly comprehensive patient care.

Why You'll Love Working With Us

  • Serving the Springfield community for over 60 years
  • Modern, remodeled facility designed for comfort and efficiency
  • Unique blend of conventional and integrative veterinary medicine
  • Supportive, collaborative culture focused on patient care and client trust
  • No emergency shifts, supporting a healthy work-life balance
  • Growth-focused role with performance-based earning potential

What You'll Do

  • Build rapport and trust with clients through genuine, thoughtful conversations
  • Guide and educate pet owners on recommended treatment plans, services, and care options
  • Help clients understand the value of recommended veterinary care
  • Advocate for recommended patient care while maintaining an empathetic, educational approach
  • Work closely with doctors, technicians, and front desk staff to ensure a seamless client and patient experience
  • Support follow-up communication and ongoing client education
  • Serve as a calm, confident resource for clients navigating important care decisions

What We're Looking For

  • Proven sales, customer service, or client advisory experience
  • Outgoing, confident communicator who enjoys connecting with people
  • Honest and empathetic communication style without high-pressure sales tactics
  • Strong listening skills and emotional intelligence
  • Ability to build trust and long-term client relationships
  • Motivated by helping others and advocating for patient care
  • Veterinary experience is a plus, but not required

Compensation & Growth

  • $15 per hour during the training period
  • Transition to a production-based compensation structure after training
  • Ongoing training and mentorship to support your success
  • Opportunities for continued professional and financial growth

Benefits

  • Flexible scheduling with full-time or part-time opportunities
  • Health insurance
  • Retirement options (401(k) with company match, or other Tax Advantaged Options)
  • Employee discounts on veterinary services and products
  • Supportive leadership
  • Growth and advancement opportunities in a role designed to grow with you

Join Our Team

If you love connecting with people, educating clients, and making a meaningful impact on patient care, we'd love to meet you.

Apply today and become part of the Angel Animal Hospital team in Springfield, Missouri.

Apply Now
Angel Animal Hospital • Springfield, Missouri • “Your Companion’s #1 Health Advocates”